As a resident of Leiden, if a damaged package arrives at your home, the seller remains liable. Accept the package under reservation and document the damage immediately to protect your rights.
Immediately Upon Delivery in Leiden
As soon as you notice the package is damaged upon receipt:
- Accept it under reservation and note the damage on the delivery receipt
- Thoroughly photograph both the outer packaging and the contents
- Contact the seller immediately to report the issue
Damage Discovered After Opening
Does the damage only become apparent when you unpack the package in your home in Leiden?
- Take clear photos of the damage on the spot
- Keep the packaging intact as evidence
- Notify the seller as soon as possible about the problem
Seller's Liability
In the Netherlands, including for residents of Leiden, the seller bears the risk for transport damage. The seller can claim this from the carrier, but that doesn't concern you – focus on your claim against the seller.
Possible Solutions
As a consumer in Leiden, you can demand:
- A replacement, flawless product
- Refund of the purchase price
- Additional compensation for any consequential damage
Seller Offers No Solution
If the seller rejects your claim, remind them of Article 7:11 of the Dutch Civil Code: the risk lies with the seller until delivery. For help in Leiden, visit Het Juridisch Loket Leiden or the Rechtbank Leiden. Also consider the Disputes Committee for a binding decision.
Refusing the Package Upon Delivery
In case of clear and serious damage in Leiden, you may refuse the package; it will then be returned to the seller. Inform the seller immediately and note everything for your records. If in doubt: consult the Municipality of Leiden for consumer advice.
Veelgestelde vragen
Wat is mijn retourrecht?
Bij online aankopen heb je 14 dagen retourrecht zonder opgaaf van reden, tenzij de wettelijke uitzonderingen gelden.
Hoe lang geldt de wettelijke garantie?
Goederen moeten minimaal 2 jaar meewerken. Defecten die binnen 6 maanden ontstaan worden verondersteld al aanwezig te zijn.
Kan ik rente eisen over schulden?
Ja, je kunt wettelijke rente eisen (momenteel ongeveer 8% per jaar) over het openstaande bedrag.
Wat kan ik doen tegen oneerlijke handelspraktijken?
Je kunt klacht indienen bij de consumentenbond, de overheid of naar de rechter gaan.
Wat is een kredietovereenkomst?
Een kredietovereenkomst regelt hoe je geld leent, wat de rente is, en hoe je dit terugbetaalt.