In Leiden everyone has the right to free client support for questions about Wmo, Wlz or youth care. An independent advisor supports you during contact with the municipality.
What does client support entail?
A client supporter in Leiden provides assistance with:
- Submitting an application for care or support
- Consultation with the municipality about Wmo matters
- Conducting a kitchen table conversation
- Understanding official letters and decisions
- Filing an objection in case of disagreement
Who is this support intended for?
Client support is available for:
- Residents of Leiden who apply for or receive Wmo support
- People with an application or care via the Wlz
- Parents or carers who need youth care
- Informal carers seeking support
Where can I apply for client support in Leiden?
| Type of support | Application location |
|---|---|
| Wmo | Municipality of Leiden (social neighbourhood team) |
| Wlz | Care office or MEE |
| Youth care | Municipality of Leiden |
| General questions | MEE, Zorgbelang or KBO-PCOB (for seniors) |
What are the costs?
In Leiden, client support is entirely free. The municipality is obliged to provide this without you having to pay for it.
Frequently asked questions about client support in Leiden
Does a client supporter work independently?
Yes, in Leiden a client supporter is independent from the municipality and exclusively represents your interests.
Can a supporter be present at a kitchen table conversation?
Absolutely, a client supporter can assist you in Leiden during this conversation about your care needs.
How do I apply for support in Leiden?
Contact the Municipality of Leiden or the social neighbourhood team. They will guide you to a suitable supporter.
Practical information and contact in Leiden
For legal questions or additional help, you can go to the Juridisch Loket Leiden at Stationsweg 46. Additionally, the District Court of The Hague, Leiden location, handles cases that may escalate. For direct help with client support, you can contact the social neighbourhood team of the Municipality of Leiden.
Extra tips for applications
If you are applying for Wmo support in Leiden, make sure to explain your situation well. Organisations such as MEE or Zorgbelang can also be contacted directly for advice. Keep in mind that waiting times may vary, so contact them in good time.