If the government in Leiden does not handle your personal data correctly, you can file a complaint with the Dutch Data Protection Authority (DPA).
When to file a complaint?
A complaint with the DPA is possible in situations such as:
- Unlawful processing of your data by the government
- No response to your request for access
- Failure to correct incorrect data
- Data breaches involving your data
- Sharing of your data without a legal basis
First contact the government
Before involving the DPA, follow these steps:
- Send a complaint or request to the relevant government authority in Leiden
- Wait a maximum of 4 weeks for a response
- Not satisfied? Then you can approach the DPA
How to file a complaint with the DPA?
- Via the website autoriteitpersoonsgegevens.nl
- Clearly explain what went wrong
- Attach relevant documents or evidence
- No costs associated with filing
What does the DPA do?
| Step | Description |
|---|---|
| Mediation | The DPA tries to find a solution between you and the authority |
| Investigation | In case of serious violations, an in-depth investigation is started |
| Sanctions | Fines or binding instructions for the violator |
Alternative route: Court
You can also bring a case before the civil court, for example for:
- Stopping unlawful data processing
- Claiming compensation
In Leiden, you can go to District Court of The Hague, Leiden Location for legal proceedings.
Frequently asked questions about complaints in Leiden
How long does it take for my complaint to be processed?
The DPA tries to handle complaints within three months, but complex cases may take longer.
Can I get compensation via the DPA?
No, the DPA does not award compensation. For this, you must bring a case before the court, for example in Leiden.
Is my complaint anonymous?
No, your data will be shared with the authority you are complaining about. Anonymous complaints are not processed by the DPA.
Practical help in Leiden
For legal advice, you can contact the Juridisch Loket Leiden at Stationsweg 46. They offer free support in filing complaints or preparing legal steps.
Frequently asked questions (continued)
What to do if my data has been shared without permission?
First file a complaint with the government authority in Leiden. Specify which data was shared and why it was unjustified. Wait one month for a response. If the result is unsatisfactory, you can proceed to the DPA with supporting evidence.
How does filing a complaint with the DPA work?
Go to autoriteitpersoonsgegevens.nl, fill out the online form with details about the situation and attach evidence. The process is free and you will receive confirmation from the DPA.
What happens after my complaint to the DPA?
The DPA reviews whether your complaint can be processed. If so, the authority is asked for an explanation. Mediation or an investigation may follow, with possible sanctions in case of violations.