In Leiden, where online shopping is popular among students and residents, the seller is responsible if your package does not arrive. They must ensure you receive the product or get a refund, in accordance with Dutch consumer legislation.
Seller Bears the Risk in Leiden
In a consumer purchase, the seller bears the risk during transport (Article 7:11 Dutch Civil Code). If your package does not arrive in the Leiden area, the seller must resolve it – not you as the buyer.
What Can You Do in Leiden?
- Check the track & trace for the current status of your shipment.
- Verify if the package was left with neighbors in the neighborhood or at a local pickup point.
- Contact the seller immediately to report the issue.
- The seller is obliged to investigate with the carrier, such as PostNL or DHL.
- If no solution: demand a new shipment or full refund. No success? Turn to Het Juridisch Loket Leiden for free advice.
Seller Points to Carrier: Do Not Accept in Leiden
Some sellers in the Netherlands, including those delivering to Leiden, deflect with 'contact PostNL or DHL'. Do not accept this; the seller is your direct contracting party and must handle it for you, possibly via the District Court of Leiden in case of disputes.
Delivery Location in the Leiden Area
If your package has been delivered elsewhere without your permission, such as with neighbors in the city center or a parcel point at the Municipality of Leiden, the seller remains liable if you have not received it.
Proof of Delivery
The seller must prove that the package was delivered correctly. A simple scan at a pickup point in Leiden without your signature or confirmation is often insufficient as proof.
Right to Refund in Leiden
Has your package been definitively lost in the Leiden area? Then you are entitled to a replacement product or your money back. The seller may not simply refuse this; in case of problems, you can seek help from Het Juridisch Loket Leiden or the Municipality of Leiden for consumer support.
Veelgestelde vragen
Wat is mijn retourrecht?
Bij online aankopen heb je 14 dagen retourrecht zonder opgaaf van reden, tenzij de wettelijke uitzonderingen gelden.
Hoe lang geldt de wettelijke garantie?
Goederen moeten minimaal 2 jaar meewerken. Defecten die binnen 6 maanden ontstaan worden verondersteld al aanwezig te zijn.
Kan ik rente eisen over schulden?
Ja, je kunt wettelijke rente eisen (momenteel ongeveer 8% per jaar) over het openstaande bedrag.
Wat kan ik doen tegen oneerlijke handelspraktijken?
Je kunt klacht indienen bij de consumentenbond, de overheid of naar de rechter gaan.
Wat is een kredietovereenkomst?
Een kredietovereenkomst regelt hoe je geld leent, wat de rente is, en hoe je dit terugbetaalt.