As a resident of Leiden, you enjoy extensive legal protection for package tours (such as a flight combined with a hotel). The tour operator is responsible for the entire trip and provides assistance in the event of unexpected issues on location, for example via the District Court of Leiden in case of disputes.
What does a package tour mean for Leiden residents?
A package tour includes at least two different travel services offered together:
- Transport such as a flight, bus ride or train journey
- Accommodation
- Car rental or additional services
These must be booked simultaneously or sold for a single price, which applies in the Netherlands to holidays from Leiden.
Your protection as a Leiden resident
For package tours, you have the following safeguards in Leiden:
- The organizer is liable for every aspect of the trip
- Access to clear information before booking
- Price stability guarantee (with limited adjustments possible)
- On-site assistance in emergencies
- Financial security in case of bankruptcy via GGTO or SGR
For advice on these rights, contact Het Juridisch Loket Leiden.
What to do in case of travel problems?
If your package tour from Leiden does not meet expectations:
- Contact the tour leader or organizer immediately
- You are entitled to an alternative arrangement or price reduction
- Possibility of compensation for incurred damage
- Submit a complaint within two months after returning to Leiden
In case of escalation, seek help from the Municipality of Leiden or the District Court of Leiden.
Cancelling as a traveller from Leiden
If you cancel the trip, cancellation fees apply. These increase as the departure date approaches. Consider travel insurance that covers this, and consult Het Juridisch Loket Leiden for personal advice.
Cancellation by the tour organizer
If the organizer cancels the package tour from Leiden, you are entitled to:
- Full refund within 14 days
- An equivalent alternative
- Possibly additional compensation for inconvenience
Veelgestelde vragen
Wat is mijn retourrecht?
Bij online aankopen heb je 14 dagen retourrecht zonder opgaaf van reden, tenzij de wettelijke uitzonderingen gelden.
Hoe lang geldt de wettelijke garantie?
Goederen moeten minimaal 2 jaar meewerken. Defecten die binnen 6 maanden ontstaan worden verondersteld al aanwezig te zijn.
Kan ik rente eisen over schulden?
Ja, je kunt wettelijke rente eisen (momenteel ongeveer 8% per jaar) over het openstaande bedrag.
Wat kan ik doen tegen oneerlijke handelspraktijken?
Je kunt klacht indienen bij de consumentenbond, de overheid of naar de rechter gaan.
Wat is een kredietovereenkomst?
Een kredietovereenkomst regelt hoe je geld leent, wat de rente is, en hoe je dit terugbetaalt.