In Leiden and surrounding areas, we often see products in webshops listed at a bargain price. As a resident of Leiden, can you hold the webshop to that price? The answer isn't black and white; it depends on the circumstances.
Offer or Just an Invitation?
According to Dutch law, a product page in a webshop typically does not constitute a final offer, but rather an invitation to make an offer yourself. A contract is only formed when the webshop confirms your order, for example, via email.
When is the Webshop Obligated?
The webshop is bound to the price if:
- Your order has been explicitly confirmed by the seller
- The product has already been shipped to your address in Leiden
- Money has already been deducted from your account
In Leiden, you can go to the Rechtbank Leiden if you believe your rights have been violated.
Excluding Obvious Mistakes
If it's a clear error, such as a typo, the webshop may cancel the transaction. For example, an expensive gadget accidentally offered for a few euros – that's not a real deal.
More Complicated in Doubtful Cases
It becomes more complicated in situations such as:
- An attractive discount that seems plausible
- Seasonal sales with sharp prices
- Ambiguous price indications
For personal advice in Leiden, we recommend contacting Het Juridisch Loket Leiden.
What if Payment Has Already Been Processed?
If the webshop confirms the order after your payment, it must:
- Immediately refund the money to your account
- Compensate for any additional costs, such as shipping fees
No Claim for Missed Savings
You cannot claim compensation for the 'benefits' you miss out on. The webshop has the right to correct the pricing error without additional penalties.
As a resident of Leiden, you can also inquire at the Gemeente Leiden about consumer rights or referrals to local support agencies.
Veelgestelde vragen
Wat is mijn retourrecht?
Bij online aankopen heb je 14 dagen retourrecht zonder opgaaf van reden, tenzij de wettelijke uitzonderingen gelden.
Hoe lang geldt de wettelijke garantie?
Goederen moeten minimaal 2 jaar meewerken. Defecten die binnen 6 maanden ontstaan worden verondersteld al aanwezig te zijn.
Kan ik rente eisen over schulden?
Ja, je kunt wettelijke rente eisen (momenteel ongeveer 8% per jaar) over het openstaande bedrag.
Wat kan ik doen tegen oneerlijke handelspraktijken?
Je kunt klacht indienen bij de consumentenbond, de overheid of naar de rechter gaan.
Wat is een kredietovereenkomst?
Een kredietovereenkomst regelt hoe je geld leent, wat de rente is, en hoe je dit terugbetaalt.