Living in Leiden and still waiting in vain for your online order? As a Leiden resident, you have clear rights in case of late delivery. You can give the seller another chance and terminate the agreement if they fail to deliver. For personal advice, contact Het Juridisch Loket Leiden.
Delivery time in practice
By default, a delivery period of 30 days applies if nothing specific has been agreed. Have you agreed on a particular date, for example for an event in Leiden city center? Then the seller must stick to it.
What to do in case of delay
If delivery fails to arrive in Leiden:
- Contact the seller immediately
- Ask for the expected new delivery time
- Grant a reasonable extra period (notice of default) for performance
- Still no delivery? Then you can terminate the purchase and, if needed, take the matter to the District Court of Leiden in case of disputes
Termination without warning
In urgent cases, you may terminate the agreement immediately, without granting an extra period:
- If the delivery time was crucial, such as an outfit for the Leiden marathon
- When the seller explicitly states they cannot deliver
- Or if you stipulated this in advance in the agreement
Refunds in Leiden
Upon termination, the seller must refund the amount within 14 days, including any shipping costs. The Municipality of Leiden does not provide direct intervention, but Het Juridisch Loket Leiden can assist with escalation.
Compensation for damages
In addition to termination, as a Leiden resident you can claim damages for losses caused by the delay, such as extra costs for an alternative from a local shop on Haarlemmerstraat.
Track the shipment
Always check the track & trace information. The package may have been shipped but held up with the carrier in the Leiden area. The seller remains liable until it is delivered to your home.
Veelgestelde vragen
Wat is mijn retourrecht?
Bij online aankopen heb je 14 dagen retourrecht zonder opgaaf van reden, tenzij de wettelijke uitzonderingen gelden.
Hoe lang geldt de wettelijke garantie?
Goederen moeten minimaal 2 jaar meewerken. Defecten die binnen 6 maanden ontstaan worden verondersteld al aanwezig te zijn.
Kan ik rente eisen over schulden?
Ja, je kunt wettelijke rente eisen (momenteel ongeveer 8% per jaar) over het openstaande bedrag.
Wat kan ik doen tegen oneerlijke handelspraktijken?
Je kunt klacht indienen bij de consumentenbond, de overheid of naar de rechter gaan.
Wat is een kredietovereenkomst?
Een kredietovereenkomst regelt hoe je geld leent, wat de rente is, en hoe je dit terugbetaalt.